Delivery

Delivery

Shipping

We offer shipping from $10 Australia wide on each order.  Our $10 rate is not available on bulky products such as ponds, pond liner, bulk fish food and planting baskets due to the size and/or weight of these items. For items not covered by our $10 rate a quote will be provided for shipping once an address is entered during the order process. We reserve the right to choose the shipping method, which may include Australia Post and a variety of courier services. Please note only small items (ie that can fit in a satchel) can be posted to a PO box, please provide a street address with your order.  

For orders of 25kg and over (ie large pieces of pond liner) you must be in a position to unload the goods from the courier.  We do not allow for a truck with lifting facilities.  If you are unable to unload heavy goods you will need to arrange for a truck with tray lift facilities at your own cost.

We endeavour to ship most product within 1 business day. Occasionally a product may be out of stock, in this case we will contact you to advise estimated shipping time.

Delivery times below are general guidelines only. Please calculate delivery time from the business day following placing your order. We reserve the right to change the delivery method, this will not result in any further cost to you.

We send most items via Australia Post or TNT, with most items being delivered in 2-3 business days. Bulky items such as pond filters, pond liner and large orders with multiple items are sent via road. Please allow up to 8 business days for delivery by road (even longer for some remote areas). If you require urgent delivery of bulky items you can opt to choose your courier (at the quoted rate) instead of selecting $10 flat rate shipping. Please note Australian Air Express is the only air service if you require rapid delivery. 

For ponds and bulky items you will be quoted multiple courier rates, please select the service that best suits your requirements.

Perth Metro Bulky Flat Rate

This option is available for delivery of bulky items such as large ponds in the Perth Metropolitan area (smaller ponds can usually be sent by courier). Delivery is made by Swan Valley Fish and Lily Farm.

We will contact you directly to arrange a delivery time. Delivery is usually not able to be organised for a weekend as this is the busiest time at our retail outlet.

Expected Delivery Times (business days) for most product (see above for large items such as pond liner and bio filters)

  • Perth Metro: 1-3 business days
  • Country Western Australia: 2-9 business days (in some regional areas couriers only deliver once weekly) 
  • Australian Capital Cities (excluding Perth): 2-4 business days
  • Australian Country locations (excluding Western Australia): 5-14 business days

Pick Up

If you select the pick up option we can have your order packed and ready for you to pick up from our retail outlet in the Swan Valley. Great for our country customers who only want a quick stop on their way home. Please phone us if you would like Koi added to your order, we have oxygen on hand for long trips.

Shipping of Ponds

Large Ponds are only available to be shipped Perth metro or for collection from our retail outlet in the Swan Valley. We would love to be able to ship ponds Australia wide, however they are fragile and the risk of damage in transit is too great. Also the large size of these items makes them very costly to ship - it all comes down to how much room they take up in a truck.